Free Delivery over £20

Soma Brand FAQs

How do I remove the lid and reservoir from my p?

Removing the reservoir from your Pitcher is as simple as placing a finger inside the weighted lid and a thumb near the handle, then pulling up. The reservoir can be removed in a similar fashion. To make things easier, we've created a video using our 6-Cup Pitcher, which you can view here.


What materials are the pitchers made out of?

The pitcher, reservoir, and lid of the Soma Pitcher are made from BPA-free plastic. Its handle is sustainably-harvested white oak. Our filter casing is made with sugarcane plant-based materials and free from BPA and Phthalates.


Does the pitcher use the same filters as the Carafe?

Yes! Soma filters fit both the Soma Pitcher and the Soma Carafe.


How should I wash and clean my Soma Pitcher?

If you have a 10-Cup or a 6-Cup pitcher, the reservoir and lid can both go on the top rack of your dishwasher, but please make sure to remove the filter inside first. The pitcher itself can be hand-washed with a soft sponge, but to keep the handle looking its best, avoid getting it wet and oil it with mineral oil once a month.

Mould isn't something we see often, especially if your Soma is being washed regularly. A solution of either baking soda and vinegar, or hydrogen peroxide may also be used to clean your Soma.


How high should I fill my Soma pitcher?

We recommend filling the pitcher up to the bottom of the "A" of the SOMA printed on the reservoir; this is the 10-cup level. But, feel free to fill it up as high as you're comfortable.


What materials is the carafe made out of?

The reservoir and lid of the Soma Carafe are both BPA-free plastic, and the carafe itself is handcrafted German borosilicate glass. The reservoir is held in place by a silicone gasket (please be sure to hand-wash this). The filter itself has a plant-based (PLA) filter body and charred coconut filling.


How should I wash my Soma Carafe?

The glass carafe and white conical reservoir can go on the bottom rack of the dishwasher; the lid can go on the top rack. Please be sure to remove the filter itself and the silicone ring from the OUTSIDE reservoir before washing.

Mould isn't something we see often, especially if your Soma is being washed regularly. A solution of either baking soda and vinegar, or hydrogen peroxide may also be used to clean your Soma.


I have water between the glass carafe reservoir?

Please first check that the silicone ring, which is placed at the tip of the conical reservoir, is in the proper “wings up” orientation (see below). When placed properly, the ring creates a seal between the carafe and reservoir, preventing water leakage between the reservoir and glass carafe.

Next, make sure your Soma hasn't been overfilled -- adding more than two fills of the upper chamber can cause water to be pushed up past that silicone ring, and then leak out during pouring.

Please also make sure you avoid washing that ring in the dishwasher, as high temperatures can cause distortion and, thus, compromise it. Finally, make sure your filter is pushed firmly into the bottom of the reservoir after it clicks in.

If you still have trouble, please let us know! We want to make sure your Soma is up and running properly.


How do I prepare my new Soma filter?

  1. Remove the lid. This can be done by putting your finger through the top trap door, putting your thumb on the outer cylinder, pinching, and pulling the lid off.
  2. Take out the filter bag and filter from the inside of the reservoir.
  3. Before using your Soma, soak your filter for 15 minutes, rinse it through 2-3 times with fresh water, and insert it into the bottom of the reservoir basin.
  4. Snap the filter into the reservoir. Don't be shy--put it in there nice and snug. The filter will snap underneath a "lip" which is on the side wall of the reservoir.
  5. You then can put the lid back on, and use the trap door on the top of the lid to fill the reservoir with water.


My water isn’t tasting as good as I hoped, what can I do?

Please make sure to properly pre-soak and rinse your new filter to wash out any carbon dust that may have accumulated from manufacturing or from being jostled around during shipping.

Next, check that your filter is sitting snugly in the reservoir. Your reservoir should have ledges around it to keep the filter in place. Please push the filter down into the base firmly to ensure it’s sitting flush.


What materials does my Soma Filter, remove from the water?

Through the power of activated coconut shell carbon and charcoal, the Soma filter protects your water from Chlorine, Mercury, Zinc, Cadmium, Copper, and other unwanted tastes or odours.


My filter is yielding black water, is this normal?

Black water is the result of carbon dust, which is a natural component of our filter. We understand that it might look alarming, but this should clear up after about 5 fills of your reservoir.


What should I do if I’m experiencing slow filtration?

Slow filtration is very likely just the result of some air getting stuck in the filter and can be resolved through simple troubleshooting:

  1. Soak your filter on its side in water for 15 minutes
  2. Give the filter a few gentle squeezes while it is soaking to release any trapped air bubbles, as seen in this video
  3. Fill your Soma with the lid removed

Removing the lid and filling the reservoir directly over the filter should improve filtration speed. Once you have filled your Soma (about 2 reservoirs full), simply place the lid back on.


Is my Soma Filter Biodegradable or compostable?

Our filters are not biodegradable or compostable, due to the presence of ion exchange resin, which is used to help reduce heavy metals such as mercury and copper. We are working on better end of life options, but in the meantime recommend reusing your filter in creative ways if you don’t wish to throw it in the waste bin. Check out our Soma HQ living wall for some creative inspiration:


How should I clean my soma bottle?

Bottle: Hand-wash with warm, soapy water or wash on the top rack of your dishwasher. Do not remove the sleeve. Store with the cap off.

Cap: Hand-wash only. Do not place in the dishwasher.

Share post

Recent Posts

  • Back to School Preparation

    Get prepared for back to school with our favourite eco-friendly favourites!

  • Introducing Hip With Purpose

    Our new and exciting lunchware, made from recycled Ocean Bound Plastic.

  • Stojo Brand FAQs

    Frequently asked questions for our brand Stojo