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Stojo Brand FAQs

How does Stojo work?

To expand your Stojo: open the tab, remove the heat sleeve, grab the bottom of the cup to expand, place the heat sleeve over the cup, fill with your favorite drink, screw on your lid, and enjoy!

To collapse your Stojo: open the tab, remove the heat sleeve, push cup down to collapse, tuck in the heat sleeve, close your tab, and stow your cup in your pocket, bag, or cabinet!

More of a visual person? Us too! Check out this video so you can see how to work Stojo.

 

How does Stojo bottle work?

To expand your Stojo bottle: unscrew the cap, hold by the tabs on either side of the collar, and pull the bottle up. (We don’t recommend pulling by the cap, as the band can come off.) Fill and enjoy!

To collapse your Stojo bottle: unscrew the cap and collapse the bottle down into itself. (Pro tip: hold the bottle between both hands, and press down on the ridges with your fingers.) Screw the cap back on and stow away, or hook the cap band to your bag.

More of a visual person? Check out this handy video to become a Stojo bottle pro.

 

What is my Stojo made of?

Stojos are made of LFGB certified platinum food grade silicone & FDA grade polypropylene, or #5 recyclable plastic. (Oh, and love. Duh.) We believe our customers deserve the best quality materials, and transparency into our production standards.Note: LFGB is the German food safety standard, which has safer and higher standards than the US’ FDA standards. Our cups are free of BPAs, BPSs, phthalates, lead, and adhesives.

 

How do I clean my cup?

We recommend rinsing your Stojo before the first use, and washing regularly to keep it in its best condition. To clean, remove the heat sleeve, expand the cup, and unscrew the lid. You can wash your Stojo by hand with warm water and mild soap, or place it on the top rack of your dishwasher.

For a deeper clean between the cup and collar, squeeze the silicone cup into a “C” shape to separate it from the collar.

 

How do I clean by Stojo bottle?

To clean, wash your Stojo bottle by hand with warm water and mild soap, or place it on the top rack of your dishwasher. To keep your Stojo bottle in tip top condition, we recommend rinsing it before the first use, and washing regularly.

 

My Stojo cup has come apart – How do I put my Stojo back together?

Squeeze the silicone cup into a “C” shape to fit it into the collar, and make sure the edge of the cup lines up evenly above the collar. Then, screw on the lid and slip on the heat sleeve.

 

My Stojo bottle came off – How do I put it back on?

Not to worry—it happens sometimes. Simply stretch the band over the collar of the bottle, right into the ridge above the tabs, and it will snap back into place. You’re good to Stojo!

 

Which Stojo Cup comes with a straw?

Only the 475ml/16oz Stojo Biggie Cups come with a straw – Perfect for iced drinks in the summer.

 

My cup is broken – Help!

Have you checked out our reassembly video? That should do the trick. Our products are designed to fit together like a puzzle, so it’s likely you haven’t broken it at all.

 

My Stojo cup is leaking – Help!

Once your Stojo is thoroughly dried after washing, and the lid and mouth tab are properly closed, it should be leak-proof. If it’s still leaking, we recommend reviewing our reassembly video to make sure your Stojo is assembled correctly.

 

Can I put my liquid-filled Stojo in my bag?

While Stojos are leak-proof, we can’t guarantee that the other items in your bag won’t squish your Stojo and cause it to explode. So, we recommend against this.

 

Are Stojos microwave safe?

The silicone cup of the Stojo is microwave-safe, but we strongly suggest removing all plastic components (lid, collar, and heat sleeve) before microwaving.

 

What is the lifespan of a Stojo?

Our cups are designed for daily use over many years. To keep your Stojo in tip top condition and prolong its lifespan, we recommend rinsing your cup after each use (before collapsing) and washing it regularly.

 

Is Stojo recyclable?

The heat sleeve, lid, and collar are all made of #5 recyclable plastic. The silicone cup, tab, and straw, however, would need to be recycled through a local municipal recycling program, like ECO USA. We recommend reaching out to your community to find out the best way to recycle these.

We're also working on building out a recycling program for our silicone components, and hope to offer more solutions down the road. Just let us know if you have any questions (or recommendations from your area!)—we'd love to hear from you.

 

My Stojo Cup has a plasticy/coffee taste – What can I do?

On some occasions the silicone can absorb the taste of the coffee, to fix this soak your cup in a solution of hot water, baking soda and white vinegar in sink overnight. For a really deep clean, bring that solution to a boil in a pot on your stove. In general, hand wash with warm soapy water shortly after each use!

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