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Delivery:
Shipping is free over our MOQ of £200. We aim to process orders within 48 hours of payment. Orders are shipped on business days (Monday to Friday, excluding weekends and bank holidays), and we ship on a DPD 48 Hour service.
If you have multiple stores or delivery addresses, we can only deliver to one address per order. In order to manage and process orders easily please register for a trade account which can store previous orders and multiple addresses.
Returns:
At Auteur, we are passionate about customer service and aim to please every customer with our products, and we are confident you will be happy with your order. We hope that you never receive a damaged or faulty item, as every piece is checked and packed before being delivered to you. However, if you receive a faulty item and wish to exchange it, please call our customer service team at 01869 338751 or email [email protected] so that we can personally assist you and resolve the problem as quickly as possible.
If we accidentally sent you the wrong items, you must notify us within 14 days of receiving the order to be eligible for an exchange. If you need to contact us by phone, please call us on 01869 338751.
