If you receive a faulty item and wish to exchange it, please call our consumer service team at 01869 338751 or email

If we have additional stock of the returned item, we will exchange for the same item. If we no longer have stock of the returned item, we reserve the right, in our sole discretion, to provide you with a similar replacement item, of our choosing, of equal or lesser value.

If we accidentally sent you the wrong items, you must notify us within 14 days of receiving the order to be eligible for an exchange.