For the purpose of the processing personal data, we may engage data processors and/or, at its sole discretion, hire other persons to perform certain functions on behalf of Auteur Limited. In such cases, we shall take necessary measures to ensure that such data is processed by the personal data processors in accordance with instructions of and applicable European Union legislation. Shall also require the personal data processors to implement appropriate measures for the security of personal data. In such cases, we shall ensure that such persons will be subject to the non-disclosure obligation and will not be able to use this information for any other purpose, except to the extent necessary to perform the functions assigned to them.
This policy was last reviewed and updated: November, 2020.
“Personal data” means any information that enables us to identify you or the beneficiary of your transaction with us, directly or indirectly, such as name, email, address, telephone number, any form of identification number or one or more factors specific to your or your beneficiary’s identity.
We are committed to complying with applicable data protection laws and will ensure that personal data is:
Auteur Limited may collect two (2) types of information about you: personal and non-personal.
According to the federal personal information protection and electronic documents act, 2000 (PIPEDA), “personal information” means information about an identifiable individual. The information you provide to Auteur Limited is considered personal information. Failure to provide all information required by Auteur Limited may prevent access to any or all Auteur Limited materials, and failure to maintain accurate information may also result in suspension or termination of access to any or all Auteur Limited materials.
Personally Identifiable Information (PII). We acquire PII that may include, in certain contexts, your name, postal address, post code, email address, and telephone number. We also acquire your IP address, User ID, and/or Device ID, which certain jurisdictions consider to be PII because it could be used to identify an individual or device if it were combined with other identifying information.
Registration. Prior to using one or more of the Auteur Limited materials, Auteur Limited may require certain personal information and non-personal information to create an individual account (“account”) or to enable features or functionality of the Auteur Limited materials. Failure to provide all required information required by Auteur Limited may prevent access to any or all Auteur Limited materials, and failure to maintain accurate information may result in suspension or termination of access to any or all Auteur Limited materials.
Sensitive PII. In certain circumstances, such as when purchasing a service, you may provide a credit, debit, or payment account number, or other payment information to our payment gateway provider such as Sage Pay, Stripe and PayPal which we recognise as more sensitive than other PII. We generally do not request on or through the service other data that is often considered “highly sensitive,” such as other financial account information (e.g., credit report information, bank account numbers), or government issued identification numbers (e.g., drivers’ license number, or passport number), although we reserve the right to do so when such data is necessary to offer you certain services.
Anonymous Data. Some of the data that we acquire cannot identify, distinguish or trace you or your Device, even if combined with other identifying information, and some data that could be considered PII when combined with other identifying information is not used in a way that identifies, distinguishes or traces you or your device, but is instead used in an anonymous way, often aggregated with other anonymous data about other users.
Non-personal information refers to information that, by itself, does not identify you as a specific individual (e.g. demographic information or web site visitations). Auteur Limited may collect non-personal information through any of the methods discussed above as well as automatically through use of industry standard technologies described further below.
While you are able to visit the Auteur Limited site and remain anonymous, Auteur Limited or its third party service providers may still collect non-personal information about your use of the Auteur Limited materials (e.g. your internet browser, operating system, IP address, connection speed, and the domain name of your internet service provider). Such information may be gathered by the following methods:
(a) Cookies. Cookies, including local shared objects, are small pieces of information that are stored by your browser on your computer’s hard drive which work by assigning to your computer a unique number that has no meaning outside of the Auteur Limited site. Cookies do not generally contain any personal information. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. Not accepting cookies may make certain features of the Auteur Limited materials unavailable to you.
(b) IP address. You may visit many areas of the Auteur Limited site anonymously without the need to become a registered user. Even in such cases, Auteur Limited may collect IP addresses automatically. An IP address is a number that is automatically assigned to your computer whenever you begin services with an internet services provider. Each time you access the Auteur Limited site and each time you request one of Auteur Limited’ pages, the server logs your IP address.
(c) Beacons. Beacons are small pieces of data that are embedded in web pages and e-mails. Auteur Limited may use these technical methods in html e-mails that Auteur Limited sends to users to determine whether they have opened those e-mails and/or clicked on links in those e-mails. The information from use of these technical methods may be collected in a form that constitutes personal information.
(d) Tracking content usage. If you use the Auteur Limited services and you post audio visual materials including, without limitation, text, logos, artwork, graphics, pictures, advertisements, sound and other related intellectual property contained in such materials (collectively, “content”) to your app site or to a third party app site, Auteur Limited tracks and captures non-personal information associated with user accounts and the use of content.
You may submit data to us for limited purposes such as requesting customer support; answering a questionnaire; participating in a study; entering contests or sweepstakes; or signing up to receive communications from us or another user.
We may use your data for the following purposes:
We may use algorithms and other automated means to implement any of the above.
We share data with third parties as follows:
We retain your data for as long as you have an account. When you close an account, we will delete your personal information. We may retain logs of automatically collected information (for internal analytics); your email address; your tax information; communications with you; and your transactional information (for auditing, tax, and financial purposes). When we no longer have a business reason for retaining data, we will delete or anonymise it.
If we receive legal process pertaining to your account, we will retain your data for as long as we in good faith believe is necessary to comply with the legal process. Similarly, if we believe that your account has been involved in wrongdoing, we may preserve your data to defend or assert our rights.
We enable you to make numerous choices about your data:
Auteur Limited takes appropriate security measures to protect against unauthorised access, alteration, disclosure or destruction of personal information. These include, but are not limited to, internal reviews of: (a) Auteur Limited’s data collection; (b) storage and processing practices; (c) electronic security measures; and (d) physical security measures to guard against unauthorised access to systems where Auteur Limited stores personal information. All Auteur Limited employees, contractors and agents who access personal information are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution or unauthorised use or disclosure of personal information.
The Auteur Limited contents may contain links to third parties who may collect personal information and non-personal information directly from you. Additionally, Auteur Limited may use third parties to provide components of the Auteur Limited contents. In either case, such third parties may have separate privacy policies and data collection practices, independent of Auteur Limited. Auteur Limited: (a) has no responsibility or liability for these independent policies or actions; (b) is not responsible for the privacy practices or the content of such website; and (c) does not make any warranties or representations about the contents, products or services offered on such website or the security of any information you provide to them
By creating an account, you consent to receive commercial emails from us. This includes newsletters and offers. Users from certain countries may have the ability to opt out or opt in at the time of account creation. All users may decline to receive commercial messages in their account settings. Please note that any opt-out request may take several days to process and you will continue to receive transactional emails from us (e.g., emails confirming transactions and/or providing information about your account).
We are committed to maintaining the security of your personal data and have measures in place to protect against the loss, misuse, and alteration of the data under our control. We employ modern and secure techniques to protect our systems from intrusion by unauthorised individuals, and we regularly upgrade our security as better methods become available.
Our data centers and those of our partners utilise modern physical security measures to prevent unauthorised access to the facility. In addition, all personal data is stored in a secure location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access.
All our employees who have access to, or are associated with, the processing of personal data are contractually obligated to respect the confidentiality of your data and abide by the privacy standards we have established. Please be aware that no security measures are perfect or impenetrable. Therefore, although we use industry standard practices to protect your privacy, we cannot (and do not) guarantee the absolute security of personal data.
The website may offer chat rooms, Chatbots, forums, message boards, or news groups to users. It is important to remember that any information disclosed in these areas becomes public information. Accordingly, as with any public forum, you should exercise extreme caution when deciding whether to disclose your personal information.
This applies only to natural persons residing in the European economic area (for the purpose of this section only, "you" or "your" shall be limited accordingly). It is Auteur Limited's policy to comply with the EU'S general data protection regulation (GDPR). In accordance with the GDPR, we may transfer your personal information from your home country to United Kingdom (or other countries) based upon the following legal frameworks:
We enable exercise of these rights primarily through our services (which we reserve the right to modify). We also fulfil our obligations in response to direct requests. We will endeavor to process requests within one month. Please note that we may not be able to comply with requests to the extent that they would cause us to violate any law or infringe any other person's rights. We reserve the right to request appropriate identification. We will process requests free of charge unless they would impose an unreasonable cost on us.
If you have a request, complaint or inquiry, please contact our data protection officer at the address listed below. We are committed to working with you to obtain a fair resolution of any issue. You also have the right to file a complaint with the supervisory data protection authority of your jurisdiction.
Where you believe that we have not complied with our obligations under this Privacy Notice, or the applicable law, you may have the right to make a complaint to a relevant Data Protection Authority or through the courts. Although not required, we would encourage you to let us know about any complaint you might have and Auteur Limited will respond in line with our complaints procedure – our contact details are set out in the contact us section below.
We want to deal with your concerns fairly, effectively and promptly. However, some complaints are more complex than others and may take some time to investigate.
In order to assist in the speedy resolution of any complaint you may have, it’s important that we understand your complaint fully. Sometimes this means we may ask you to address your concerns to us in writing. This can be either by email or post to the addresses. We have established internal procedures for investigating any complaint, which may also involve experienced members of staff from Auteur Limited Companies considering or investigation the complaint. Where appropriate, the complaint will be dealt with by someone who was not directly involved in the matter which is the subject of your complaint. The member of staff will either have authority to settle your complaint or will have ready access to someone who has the authority. Our response will fully address the subject matter of your complaint and, if appropriate, will offer redress. If you phone us during our investigation and the member of staff handling your complaint is not available, then another member of our team will try to assist you.
Unless applicable data protection laws require responses within shorter timescales, we will try to resolve any privacy complaints you have within 15 business days of receiving your complaint and in exceptional circumstances, within 35 business days (and we will let you know if this is the case).
As noted above, if you are not satisfied with our reply/outcome, or otherwise with the handling of the complaint, you may have the right to lodge a claim before a relevant Data Protection Authority or the courts.
If you have any query regarding our data collection and protection practices or your rights, please do not hesitate to contact our data protection officer, at [email protected]
Cookies help us to provide you with a better customer experience when you browse our websites and allow us to improve and tailor the websites for you. For example, we keep track of the domains from which people visit and we also measure visitor activity on the websites. We use the information that we collect to measure the number of visitors to the different areas of our websites to improve website functionality and to ensure we can provide relevant materials for your use.
If you wish to remove cookies placed on your device by our websites or stop our websites placing further cookies on your device you can do this at any time, learn how to do this below, in the managing cookies section.
By visiting our website with your browser settings adjusted to allow cookies you are consenting to the use of non-essential cookies and acknowledging our use of essential cookies for the purposes outlined below in order to provide you with a fully functional health services experience.
Personal data (Or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Information collected automatically through this website (or third-party services employed in this website), which can include: the IP addresses or domain names of the computers utilised by the users who use this website, the URL addresses (uniform resource identifier), the time of visiting the website, the method utilised in visiting our server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the user, the various time details per visit (e.g., the time spent on each page within the application) and the details about the path followed within the application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user's it environment.
The individual using this website who, unless otherwise specified, coincides with the data subject.
The natural person to whom the personal data refers.
Data processor (Or Data Supervisor)
Data Controller (Or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including the security measures concerning the operation and use of this website. The data controller, unless otherwise specified, is the owner of this website.
The means by which the personal data of the user is collected and processed.
The service provided by this website as described in the relative terms (if available) and on this site/application.
European Union (Or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Small sets of data stored in the user's device.
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.
Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation through the website and remembering things like your preferences. Cookies allow websites like ours to deliver you a personalised experience.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
If cookies aren't enabled on your computer, it will mean that materials access experience on our website will be limited; you might not be able to download or view our materials in detail. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Cookies used on our website are grouped into the following categories:
If you use the buttons that allow you to share products and content with your friends via social networks like twitter and facebook, these companies may set a cookie on your computer memory. Find out more about these here:
Any changes to this cookies policy in the future will be posted on this page and we will take all measures necessary to communicate any changes to this cookies policy to you. Please check back frequently to see any updates or changes to this cookies policy. We will also bring your attention to such changes by updating our cookie banner/ pop-up.
The table below lists the cookies we collect and what information they store.
|Cookie Name||Cookie Description|
|FORM_KEY||Stores randomly generated key used to prevent forged requests.|
|PHPSESSID||Your session ID on the server.|
|GUEST-VIEW||Allows guests to view and edit their orders.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history, if you have asked for this.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|MAGE-CACHE-SESSID||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE-SECTION-INVALIDATION||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-TIMEOUT||Facilitates caching of content on the browser to make pages load faster.|
|SECTION-DATA-IDS||Facilitates caching of content on the browser to make pages load faster.|
|PRIVATE_CONTENT_VERSION||Facilitates caching of content on the browser to make pages load faster.|
|X-MAGENTO-VARY||Facilitates caching of content on the server to make pages load faster.|
|MAGE-TRANSLATION-FILE-VERSION||Facilitates translation of content to other languages.|
|MAGE-TRANSLATION-STORAGE||Facilitates translation of content to other languages.|